Klappentext

Describing how to facilitate Lean Six Sigma (LSS) in healthcare environments, this book focuses on the development and application of effective meeting/team facilitation skills in a Lean Six Sigma Healthcare environment, Coverage of facilitation skills and strategies are based on the International Association of Facilitators (IAF) and American Society for Quality (ASQ) competencies. Filled with case studies and practice exercises, the book includes reference sources, toolkits, meeting templates, and frameworks for effectively deploying LSS improvement methods in healthcare environments.

Inhalt

Need for Lean Six Sigma in Healthcare. The Notion of Improving Patient Flow. What Is Patient Safety and How Can It Be Improved. The Social System. The Management System. The Technical System. Change and Management = Facilitating Change Management. Helping It Come Alive: Practical Examples of Facilitated Process Improvements. Conclusions: Where to Now? The Quality Journey and Road Ahead.